Privacy Policy

Last updated: January 12, 2025

Table of Contents

1. Data Collection
2. Data Usage
3. Data Sharing
4. Data Retention
5. User Rights
6. Children's Privacy
7. Cookies and Tracking
8. Changes to Privacy Policy
9. Contact Us

Data Collection

We collect the following types of information:

Account Information

• Email address and name
• Cell phone number
• Other personal identifying information
• Social media information (if you choose to connect accounts)
• Third-party login information (if you sign in through services like Google)

Usage Information

• Features and services accessed
• Pages and products visited
• Time spent on platform
• Interaction patterns
• User preferences and settings

Technical Information

• Device type and model
• Browser type and version
• IP address
• Mobile device identifiers

Financial Information

• Payment information (processed securely by Stripe)
• Billing address

Communication Data

• Communication preferences
• Support requests and correspondence
• Feedback and surveys
• Marketing preferences

Data Usage

We use your data to:

Core Service Operations

• Provide and improve our services
• Personalize your experience and recommendations
• Operate our website, software, and related services
• Process payments and transactions
• Provide customer support

Product Development

• Conduct research and development
• Generate anonymized analytics
• Enhance user experience, interfaces, and other product elements

Security and Compliance

• Detect and prevent fraud
• Verify identity and authenticate access
• Comply with legal obligations
• Monitor and maintain system security

Communications

• Send service updates and notifications
• Deliver marketing communications (with consent)
• Respond to inquiries and support requests
• Provide important announcements

Data Sharing

We may share data with:

Service Providers

• Cloud hosting providers
• Analytics services
• Payment processors
• Customer support tools
• Security services

Business Partners

• Partner businesses that share their products or services on our site
• Integration partners
• Affiliated companies and subsidiaries

Legal Requirements

• Law enforcement (when legally required) or government agencies in response to valid legal processes
• To protect our rights and safety as applicable

Business Transactions

• Potential buyers or investors (in case of sale/merger)
• Professional advisors
• Due diligence providers

We never sell personal data to unaffiliated third parties for marketing purposes.

Data Retention

Active Accounts

• Account information: Retained while account is active
• Usage data: may be retained indefinitely but anonymized after account deletion

Inactive Accounts

• Accounts inactive for 24 months are flagged for deletion
• 30-day notice provided before deletion
• Option to extend retention upon request

Account Deletion

• Personal information: Deleted within 30 business days of request
• Anonymized data: May be retained indefinitely
• Legal hold data: Retained as required by law

User Rights

You may have certain rights under applicable laws, such as the right to access your personal data, correct inaccurate information, request data deletion, or control communication preferences.

Children's Privacy

Age Restrictions

Minimum age requirement to use our service: 13 years.

Cookies and Tracking

Types of Cookies

• Essential cookies
• Functional cookies
• Analytics cookies
• Marketing cookies

Cookie Management

• Browser-level controls
• In-app preferences
• Third-party opt-outs
• Do Not Track support

Changes to Privacy Policy

We may make changes to this Privacy Policy from time to time and will send updates to this privacy policy to your provided email.

Contact Us

For privacy-related inquiries:
Email: hello@bloomup.ai

Response time: We aim to respond within 30 business days